Refund policy
We have a 2 day replacement policy, which means you have 2 days after receiving your item to request a replace.
Due to the custom nature of print-on-demand products, we do not accept returns or cancellations once an order is placed. However, your satisfaction is important to us.
If you receive a defective, damaged, or incorrect product, we will replace it at no extra cost.
📩 Please contact us within 2 days of delivery with clear photos of the issue.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@coverstall.com
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at support@coverstall.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
📹 An unboxing video (starting from sealed package opening) is mandatory to claim any damage, missing item, or wrong product issue. Claims without proper unboxing video will not be accepted.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
